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Step-by-step Customer journey template

Design a perfect customer journey & manage customer expectations at every step. Define Pirate Metrics AAARRR for every step to measure the entire journey.
✓ Step-by-Step Customer journey template in PDF 
✓ Step-by-Step Customer journey  adjusted for comfortable digital brainstorms using online tools such as Miro
✓ Step-by-Step Customer journey template instruction slides in PDF
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How does it help?

Journey + Metrics

Map out the existing customer journey, match it with metrics to create a step by step funnel (AAARRR (Pirate Metrics) is integrated into it).

Outline the steps

Analyse existing journey and improve it, switch the steps after you've outlined them in a way that makes a coherent journey from your customer's POV.

Match expectations

Evaluate which channels and mediums your customers use, check whether your service matches their expectations on every step.

Professional tool

The Step-by-step customer journey is highly suitable for product, marketing, sales, services and growth hacking teams. With metrics on every step, the journey becomes easily measurable.

Peak-end rule

When you connect emotions in an emotional flow curve, it will show you which steps you need to improve. Remember that the customer journey should end on a high note (check the peak-end rule).

See & improve

Step-by-step Customer Journey clarifies what needs to be improved and why, especially in B2B cases where it’s a must to manage customer expectations, for example, during the onboarding phase.

Present & apply tools with confidence

Understanding the process from A to Z and explaining it to your team or clients is essential for your success. At Amaltama, we know it from experience. That's why our instruction PDFs for every tool are suitable for presentations and look amazing to make you shine! 🤌

Contents

customer-journey-step-by-step-instructions_amaltama_com.pdf
  • 10.4 MB
Step_by_step_customer_journey_digital_brainstorm_amaltama_com.pdf
  • 848 KB
Step_by_step_customer_journey_digital_brainstorm_amaltama_com.png
  • 509 KB
Step_by_step_customer_journey_amaltama_com.pdf
  • 848 KB
License free files AMALTAMA.com.pdf
  • 19.2 KB